Please check your records and try again. Why is my refund is less than the amount paid? Close. The phone number you are providing is not useful as nobody responds anyway. Oh no! ** Shipping costs and thresholds are subject to change from time to time. I would like to receive a one-time notification when this product is in stock. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. I've contacted Deciem via email about my shipment issue, with my order number, DEC-68483078, but I am still waiting for an answer. Please provide as much information as possible about your business. Deciem launched ten brands and sold 2.5 million units in just three years - founder Brandon Truaxe puts the success down to speed, control and honesty No, items purchased as a bundle or set (e.g. If you are not using a prepaid card and believe you have been overcharged, please do contact us and we'll be happy to assist you. We know there’s nothing worse than waiting! Please enter your order number and the email address you used to post it. They have failed me so why should I have to email them again? This information allows usto improve your experience and our services, to present you offers, content and advertising based on your interests.Click here for more information on our Privacy and Cookie Policy. Until a missing package has been returned to DECIEM or officially declared lost, we are unable to reship or refund the order. We happily ship to almost every country. Our service team is based out of our Toronto, Canada head office with partial support available through our offices in Nottingham, UK and Melbourne, Australia. Agree To Terms I told them this and asked for an actual answer to my question. You can view the full Return Policy and return instructions here. Some international parcels may also require a signature upon delivery. See more details here. It's almost a YEAR later and I'm still waiting. I'm in the US. i’m so disappointed. The Ordinary No-Brainer Set, Hylamide Core Series Bundle, NIOD Set No. Really appalled. We’re so sorry about this. We have limited support available on the weekends. Your card will be charged after your order has been successfully placed. Thank you for taking the time to share your kind feedback with us! We assess each report on a case by case basis. Miscellaneous. The Ordinary No-Brainer Set, Hylamide Core Series Bundle, NIOD Set No. Never heard from them again. I was absolutely thrilled with the services of DECIEM. Thank you for taking the time to share your kind feedback with us! I want a product but it’s out of stock. If you’re unable to locate your parcel, please contact us so that we can start an investigation with the courier in regards to your missing parcel. Please fill our contact form with your order number, photo of all the products received, and a photo of the packing slip with any initials marked clearly visible. Please include the original or print a copy of the invoice with your shipment. Most Australia orders are delivered within 1-2 business days and 2-4 business days in New Zealand. Please make sure to check your surrounding area and with your neighbours. Are your products cruelty-free? Simply re-enable cookies in your web browser. Please be aware that there is always the potential for international orders to get caught up in the system, and your package may be delayed up to 7 weeks. We also will not work with any distributor or customer unless they agree that they will never test our products on animals. This will clear within 3-8 business days, the time varies as per your bank's policy. Though I doubt I'll ever get a reply. I had a reaction, can I return this product? I'm going to review each of these three areas separately for clarity. By selecting this option you expressly consent to receiving electronic communications from DECIEM Inc. You may withdraw consent at anytime. Explore our brands like The Ordinary, Hylamide, NIOD and more. [Product Question] Deciem Shipping - is this normal? For regimen related inquiries, please be advised that there is a current 3-4 week delay in our response. There’s an item missing/damaged! All rights reserved. Hope this helps! While we are expanding our resources, our aim is to respond to all inquiries within 48 hours. I have always ordered online and never had a problem until today. We have sent you an email with instructions on how to confirm your subscription. We do not offer store credit. I didn't know they had such bad reviews over here. Fortunately, my experience with them was very pleasant. You've already flagged this Reply from DECIEM IS ABNORMAL. We try to get to orders as quickly as we receive them and in most cases fulfill orders within 2 business days, but please allow up to 5 business days for orders to be processed due to the extremely high volume of orders we are receiving. For regimen/product related inquiries, please fill out the, Patch tests are an easy way to help predict if you will have a negative initial reaction to a new product. The refund will be issued upon processing of the returned item(s). You must have purchased this product directly from us to submit review. Your refund will still be issued to the card used on your order so long as the account is still open. You are welcome to ship to a mail forwarding service, however, please note that once it is delivered to that location it is no longer our responsibility. International orders sent via BPost are sent to their distribution center in Belgium before being sent to their individual destination countries. Orders within the USA over $500 are shipped with signature required. i once again contacted them but of course, they have not gotten back to me and its been a while, i just want to return something but i just get all these bots. Please note that our response times may vary during peak periods such as after product launches or promotions. However, after placing an order, if you notice incorrect items, let us know as soon as possible by phone or reaching out to us via our contact form. (Uk). That’s okay! Please re-type the password. I have tried calling, sent emails and still waiting to hear from them. You must have purchased this product directly from us to submit review. I have placed an order on 15 Oct, but no one send me confirmation e-mail and my order still not yet shipped. For security reasons, billing and shipping addresses are required to be in the same country. I don’t understand what goes through someone’s mind thinking piece of paper is good enough to protect glass.Never order from a site that doesn’t have a contact EMAIL! Made a mistake? Any applicable taxes are applied to your full order (including shipping). You are welcome to ship to a mail forwarding service, however, please note that once it is delivered to that location it is no longer our responsibility. Patch tests are an easy way to help predict if you will have a negative initial reaction to a new product. KRW for Korea You will not incur any such border fees in Canada, USA, UK, EU or Australia as these countries are served by our local offices. I would like to stay updated via email about the company's news, events, promotions and new product developments. Please note that we have reduced our phone hours of operation and are available to connect with you from 11am-2pm EST/GMT. Please refer to our Privacy Policy and Terms of Use for more details. If you have created an account, then you can also track your Deciem order in your account. i’m so frustrated at this point. You cannot change your country and language from this page. Let's not all forget why we order Deciem products, apart from revolutionazing the market and educating us on skincare, thing that only few companies did over the years, they have great skincare … where is my products? We have outlined a general method for conducting your own patch test based on the type of product. Never received my order / No customer service, Amazing products, quick shipping, great experience. We are putting additional resources in place to reduce these delays and appreciate your very kind patience in the interim. If you have any questions, please feel free to contact our Customer Happiness Team through I placed an order with DECIEM in early June, and was very happy with both service, shipping, and products. We are continuing to process orders to areas without delivery disruptions caused by COVID-19 however some countries may experience delays. EUR for the European Union We’re sorry to hear that it’s not working out. How can I get in touch with your service team? Thanks, best prices and availability on the web!Shipping was free as well. I’m scared that my order will not come. Once an order has left our facility, please note that it can take 1-2 business days for some shipping couriers to update further tracking details on their website. Can I still shop online? Ordered to Czech Republic. Please fill out this form and provide as much information as you can. Our team is working very hard but we are experiencing very rapid growth at this time. I have tried to contact them via phone and via the Customer Happiness team (DECIEMcontact > Order Inquiries > Contact us about a shipment issue) which by the way is useless since no one bothers to reply and I lost alot of phone credit because of it (I'm having an international call) I dunno where is the shipment is niether if they will ever reply to me but I'm really disappointed with this service and I'm not planning to deal with them anymore.

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