If the ice has fused together, it will have to be broken into pieces in order to dispense. I have the same problem as well. This will turn the filter light back to green. When reset, the color of the filter indicator changes from red to green (or the words Replace Filter will disappear). Note: The water filter location may differ depending on the refrigerator model. from the menus below and we'll show you where your number is. http://bit.ly/33ipYnO. Copyright© 1995-2020 Samsung. TV, AV & Home Appliances | Monday-Friday: 9am-8pm By clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. Select your product Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store! hold down the cubed ice button for 3 seconds, detached and re-attached the water tubing on the back, the water tank does not seem to be frozen, did you find a solution to this problem?! I have exactly the same issue: water light is on, cubed ice light on. Replace the ice and reinstall the ice bucket. Please send email in case of general inquiry or technical support and we will reply within 24 hours. The DispenserLED lamp (under the display) will stay on until it is turned off. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The fastest way to remove the ice is to run warm water through the chute. ,"Collapse":"Click to Collapse"}, Find the location of the water purifier filter, How to find a serial number on your refrigerator. Just when I push and hold water light switch, the light goes off, when i release it, it goes back on, but still no water. (you can place the ice into a container or a bowl). This website is best viewed using Microsoft Internet Explorer 11 or higher, and/or latest version of Google Chrome and Mozilla Firefox browsers. Yeah. Resetting the water filter indicator If ice production and/or water pressure are normal, but the light is on, there is no need to change the filter. Excellent performance and proper replacement cycles are ensured. This website is best viewed using Internet Explorer 11 , Chrome , Safari and newer browsers. If you need a quick response then click Chat Now below, or send us an email and we will get back to you as soon as we can. Return the ice that was removed from the ice bucket and reinstall the ice bucket, making sure the ice bucket is fully installed, latched, and clicks into place. @user8KzKgN88Ed @useruudhcqRVCJ @SamsungBri @userZLKwE0Fhha. Any help is appreciated!! The water dispenser … read more * Mobile Information Transfer Service is now available, Operation Hour: Bhd. Check to see that crushed ice is being dispensed properly. I am having the same problem. Once you complete the replacement, make sure the water supply valve is turned back on. This image is just a sample in English and is available in the language of your country. If you wish to turn this filter replacment function off completely press and hold the CHILD LOCK and ICE TYPE buttons simultaneously again for 2 seconds,The change symbol will turn off. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? The actuator rod is the steel rod that runs along the bottom of the ice bucket. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. © 1995-2020 Samsung Electronics H.K. Saturday, Sunday & Public Holiday: 9am-6pm. Once the filter has been replaced press and hold the CHILD LOCK and ICE TYPE buttons simultaneously for 2 seconds. Get Samsung product support services through live chat: Make sure that the Child/Control/Dispenser Lock is not activated. This will turn the filter light back to green. - If you're within the one year warranty, you can Private message one of our moderators to have service processed. This site uses cookies. We will aim to respond within 24 hours for general inquiry or technical support. Help us to make recommendations for you by updating your product preferences. Co., Ltd. All rights reserved. Cubed Ice Light and water dispenser lights are on all the time for Refrigerator RF265BEAESR and just cubed ice is working. Share it! Moving the curved end of the actuator rod will cause the flap to open and close. Once you have verified that the panel is unlocked "Crushed Ice" down for 5 seconds and the light should turn off. When the fridge determines that the water filter is nearing the end of it,s life it will illuminate the change filter symbol on the display in red. . If there is ice buildup, it will need to be removed. Insert a new filter into the filter case and turn it clockwise until it locks. If the above troubleshooting steps didn't help, here are some service options: - If your unit was recently purchased, you can check with your retailer on their return/exchange processes. 200301026766 (629186-D). Step 3. Select crushed ice and dispense into a glass. i am having the same problem: my water light and cubed ice lights are continuously on and ONLY cubed ice can be dispensed. * For any printer related enquiries please visit the HP website Hi, I have a ge monogram zfsb26drd refrigerator/freezer. Find out more here. When the maximum usage limit is reached for each filter, a red light will appear informing you that you have to replace the filters. If you want to send a message with any comments about how Samsung could assist you better or any suggestion to our CEO, you can do it thru this link. Mobile Device, Computer Enquiries & Samsung Pay | Monday to Sunday (Including Public Holidays) : Open 24 Hours {"Expand":"Click to Expand" To reset the water filter indicator, you need to replace the filter and reset the function on the control panel. Ice dispenser will not work or crush ice. After replacing the filter, it is recommended to use the water after pouring out over 500ml. No water, only cubed ice, and it seems the panel is frozen. No luck with any of those suggestions. Areas with hard water may result in more frequent water filter replacement due to lime deposits clogging the filter. Open the filter cover and turn the water filter counterclockwise. * For Printer inquiry, please visit HP official web page The serial number can be easily found by opening the upper left door on the front, or the lower left side. Move the actuator rod and look at the discharge chute. Monday to Sunday (Including Public Holidays) 9am-12am. If the ice bucket is not fully installed and latched, the ice function will not operate properly. When removed from the refrigerator, the ice bucket should be in the closed or crushed ice position. all do not change anything. Can't switch to a single button and holding them down, turning off, etc. Once the filter has been replaced press and hold the CHILD LOCK and ICE TYPE buttons simultaneously for 2 seconds. Be sure to run water through the inside and outside of the bucket. Pull the water filter from the case. We are stuck on 'ice' with both the water and ice buttons showing active. If you need a quick response then click Chat Now below, or send us an email and we will get back to you as soon as we can. This step is very important because you don't want the bucket to crack when you put it back in the unit it's not dry. did you find a solution to this problem?! No water, only cubed ice, and it seems the panel is frozen. The water filter indicator light is preset to turn orange after five months or 450 gallons, and red after six months or 500 gallons. Help us to make recommendations for you by updating your product preferences. All Samsung refrigerators have labels placed on two areas on the exterior of the product. After replacing with a new filter, the filter replacement cycle must be reset again by pressing and holding the alarm button for 3 seconds. The refrigerator has an automatic defrost, and if ice remains in the ice bucket long enough, it will slightly melt and refreeze during this process and fuse together. TV, AV & Home Appliances | Monday to Friday: 9am-8pm

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