so now It will start a cycle then stop won't drain or spin clothes to wash. Called Samsung local company have come out 2 days later, he thinks it's a motor thing sorry can't remember the name and it will take 3 to 4 busine... ss days to order part then arrange install of new part so I've been with out a washer for over a week now and still waiting!!!!! Approx 4 wks ago noticed it was stopping during cycle. Would you be able to forward your enquiry to us with your Samsung reference... number via the link below as it is our main point of contact? The idea is that the washer will adjust the wash time to save water–the largest contributor to the cost of doing a laundry load. We're sorry to hear of the issues you are experiencing with your Samsung washing machine, Paul. We've sent you a PM requesting more information. I have contacted Samsung customer support team multiple times, every time they tell me that someone will get back to me withing 24 to 48 hour, but then nothing happens. Did this contact resolve anything? It runs smooth and perfectly, as it offers a lot of features. Even the repair company that inspected my machine said it wasn't an easy repair. Would you be able to send us a PM... Read more. Samsung Service was easy to reach and very responsive on a Saturday morning. It eventually stopped at the spin level. If you would like me to do so, would you be able to send us a private message with your Samsung reference number? Compare models by price and features that matter to you. I purchased the Samsung washing machine Dec 2015 , in April 2017 the mother board had to be replaced as then wash cycle went haywire .A week later the machine started leaking water and when the technician came , he said the seal had a tear and said it is not covered under warranty.They said it's my fault it is torn although I am very careful. The unit itself is good. I say thankfully because our previous Samsung was a 8.5kg washer and tended to move about a bit. This is definitely a large washing machine capable of most of your largest washes (unless you need the 15kg monster). Would you be able to forward your enquiry to us with your Samsung reference... Read more. $699 for not even 4 years, my Maytag lasted 25 years, Not even going to waste my time getting someone out, this time I'll do my research, definitely not Samsung! I purchased the Samsung washing machine Dec 2015 , in April 2017 the mother board had to be replaced as then wash cycle went haywire .A week later the machine started leaking water and when the technician came , he said the seal had a tear and said it is not covered under warranty.They said it's my fault it is torn although I am very careful. The machine has been working temperamentally, stops half way through the cycle and have to keep resetting it. Solution: When this happens, it's time to do a bit of detective work. The mainboard failed on us in December 2017. Beat your clothes against a rock. A catastrophic unrepairable failure on a $1400 washing machine that didn't even make it to see its 4th birthday. There are two service centres in Perth, apparently, and neither has the parts needed, so I have to wait a week before a technician can even come and look. Samsung Service was easy to reach and very responsive on a Saturday morning. Yes Samsung got in contact with me. Id have to say samsung gets a bad wrap on there washing machines but this unit has had no issues at all. Like many other Samsung Washing machines, it has a major issue: leaking problem due to bad door and sealing design.In Samsung technician report, it is mentioned that, it is not covered by warranty as an object stuck between door and sealing.So, Samsung needs to give a new instruction to their buyers and ask them to watch the machine while it is working and make sure nothing gets between the door and sealing.So, if you are reading my review and planning to buy this washing machine, thinks twice. tried having a look myself. This one is super quiet (when you turn off the annoying jangling bell noise it makes when the course ...Read more. Has everyone noticed the 'how long is a piece of string' type of wording produced by manufacturers and in the ACL and by the ACCC. Very frustrating and disappointing, and not what you expect from a machine in the price range! I contacted Samsung who sent a service man who said he couldn't smell a thing which was so frustrating given friends and family have mentioned the smell whenever they go near my laundry. I understand that you've been in contact with us via Facebook regarding this. The problems come when these unit...Read more. We decided to switch from a top loader Fischer & Paykel to a front loader & heard lots of good things about Samsung so decided to give it a go. https://www.messenger.com/t/SamsungAustralia. Never exceed the MAX line in the cup. No sound at all while performing washing. Sorry to hear of your experiences with us so far and I would like to investigate this further for you. If you look at the seal it is very thin compare to other machine seals. This is definitely a large washing machine capable of most of your largest washes (unless you need the 15kg monster). Found this front load washing machine to be simplistic in nature yet functionally rich. I myself use this site as I'm sure others do, to review products before purchasing this machine was originall... y supposed to be $1300 and David Jones price matched and it was a piece of junk !!! If you have any enquiries, please don't hesitate to reach out to us via private message! Sorry to hear of the negative experience you've had with us so far, Lia. ft then machine as is contemplating whether to purchase a cheap one at 400 dollars ? The smell seems to becoming from the rubber seal and you can imagine...Read more, Very sorry to hear of the issues you are experiencing with your Samsung washing machine. When it works. Companies can't alter or remove reviews from ProductReview.com.au. Would you be able to forward your enquiry to us via the link b... Read more. You will see a plug on the lower right. Pressed start again. We have moved over 3 times with it so its been throne around a bit.Still going strong never missed a beat. Purchased in June 2014 at Domayne NSW for A$14,999.00. I had a electrolux 7 kg that costed 400 dollars and it lasted six years with no issues.It even cleaned better. I like how it remembers your previous wash settings for the next wash. Similar opinion? We are always looking for ways t... Read more. Like many other Samsung Washing machines, it has a major issue: leaking problem due to bad door and sealing design. > m.me/SamsungAustralia. I have tried this through you before but will again, hence the lack of after sales service review. The initial cost of a fridge or dishwasher is high, so to make sure you're not buying a lemon, here are the best fridges and best dishwashers of 2020. Never overload the washer. If you don't have a Facebook account, you can message us here. Bosch Serie 4 Front Load Washing Machines, Beko WMY7046LB2 / WMY8046LB2 / WMY9046LB2. We're very sorry to hear that this was the kind of experience you've had with us, Mal and I would like to follow up on this. Rewashing the clothes on a warm water wash cycle with no added detergent should remove the streaks. Write a review on ProductReview.com.au! Our reviewers have provided detailed ratings for important factors to consider when choosing a refrigerator or dishwasher, such as Noise Level and Internal Layout. Surely these machines are meant to last longer than 3-4 years? I should have purchased a cheaper washing machine and it would have lasted longer. We're very sorry to hear that this was the kind of experience you've had with us, Silvia. Had it for two years. https://www.messenger.com/t/SamsungAustralia. Probably shouldn't have replaced my first Samsung front loader when it died after only four years with another Samsung front loader! - it seems to remember the last used wash options so that is great). As the cycle progresses, other conditions can affect the time … We're sorry to hear that you have been experiencing difficulties with your washer, Ann. We don't overload it too much though, and we definitely don't put too much detergent in either.. Second update. If you have any questions or concerns, please continue contact with us via the link below. But then, a week later it stopped again during the washing cycle. We wash probably every second day, so its not overly heavy use, but used regularly enough. Honestly don't know why you ask people to private message you, and all you get is a sorry! Thanks, yesterday technician came and fixed the machine it is working let me hope this time keeps on running. This can be an expensive repair and requires a technician. I would certainly like to follow up on this case for you. Listing monitored by Samsung representatives. The washing machine options are simple, and it does a decent job of washing. Not happy considering price of unit! and now it has stopped working. This was for me a hot and cold water taps machine but I have so far run it on cold water tap only and found it to be fine with that. We are very sorry to hear about your experience with us, Shahin. Bought this unit 11 months ago. I have contacted Samsung customer support team multiple times, every time they tell me that someone will get back to me withing 24 to 48 hour, but then nothing happens. Everything has worked as expected and its just so quiet! After spending $1500 on this new front loader machine I am so annoyed! These large kitchen appliances are the backbone of your kitchen, meant to last you many years. Whether you love or loath being in the kitchen, our community of reviewers have determined that out of almost 5,000 appliances on ProductReview.com.au, these are the best available! Your trust is our top concern. Would not recommend buying it for that issue. If you wish to discuss this further, please send us a PM via the link below as it is our main point of contact. Called Samsung as under warranty and been trying to get a resolution now for over 3 months. Will recommend this product to anyone because of the price.

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